Refund Policy

Last updated: [Date]

Thank you for shopping at SMC Foods. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns & Refunds

You have [X] days from the date of delivery to request a refund or return.
To be eligible for a return, the product must be:
- Unused, unopened, and in the same condition that you received it
- In its original packaging
- With the receipt or proof of purchase
To initiate a return, please contact our support team at [email address] with your order number and reason for return.

2. Non-Refundable Items

Some items are non-refundable. These may include:

Perishable goods (e.g. food products, unless damaged or spoiled in transit)
Items delivered in digital form
Customized or made-to-order products
Gift cards and vouchers

3. Partial Refunds

In some situations, only partial refunds may be granted (if applicable):

Items with obvious signs of use
Products returned after the specified refund window
Products not in their original condition or missing parts

4. Refund Processing

Once we receive your returned item, we’ll inspect it and notify you about receipt and approval or rejection of your refund.

If approved, we will process the refund via the original payment method within [X] business days.
Shipping charges are non-refundable unless the return is due to our error (you received an incorrect or defective item).

5. Exchanges

If you need to exchange an item, send us an email at [email address] and ship the item to:
[Company Name / Address]
We will ship the replacement item once the original is received and inspected.

6. Late or Missing Refunds

If you haven’t received a refund yet:

First check your bank account again
Then contact your credit card company — it may take some time before your refund is officially posted
If you’ve done both and still haven’t received your refund, please contact us at [email address]

7. Shipping Returns

You will be responsible for paying the shipping costs for returning your item, unless the return is due to our error (defective or incorrect product).
Shipping costs are non-refundable.

8. Contact Us

If you have any questions about refunds, please contact us:

Email: [your support email]
Address: [your business address]
Phone: [your contact number]